Sign Order Tracking
Changing, canceling or tracking your order
Order Tracking
How do I track my order?
When your order ships out you will receive a generated email from UPS Quantum View that will provide you with a Tracking Number to monitor your shipment as it travels to your location. If you do not receive the UPS automated email, please give us a call at 714-573-9313 or toll-free at 866-267-4467 Monday - Friday from 8:30 a.m. to 5:00 p.m., and we will gladly look up your tracking information for you. Local customers who opt to pick-up their orders will be given an approximate completion date and called when the order is ready for pick-up.
Order Changes
How do I make a changes to my initial order?*
If you notice any errors in your ordering options, please give us a call at 714-573-9313, and we'll assist you with the necessary changes. When you receive your visual proof you can make an changes via an emailed response or phone. In any instance, you can change, alter, submit or correct your submitted artwork or our custom designs, before you "Approve" your order.
Can I change my sign order once it has been placed?
Changes to your order can be made before you approve your print job.
Once we have received your "final" approval from the visual proofs that were supplied to you, we cannot guarantee any further changes can be made to the file, artwork, quantity, product options, etc. as your file goes straight into print production. If, however, you immediately notice an error give us a call as quick as possible to see if we can pull your order before it gets printed. Once an order is printed, any changes needing to be made, will be at the customer's sole expense.
*Note: If you notice an error when ordering online do not resubmit your order on our online shop. This could result in duplicate orders and duplicate charges to your credit card. Give our sales team a quick call and they will assist your placed order.
Order Cancellation
Can I cancel my order?
An order may be cancelled, on condition, that no work has been completed for that particular order. In the case where work has been done, the customer will be charged a cancellation fee, based on the amount of time spent working on their job. All cancellation fees are job specific and can vary. In the case that any order is cancelled and will incur a cancellation fee, a Customer Service Rep will inform you of applicable cancellation charges. However, an order cannot be cancelled if and when...
- The order has been sent into print production.
- The ordered item has already been printed per customer approval.
- The order is already packaged and ready to ship; or for our local customers, when the order is complete, and ready for pick-up.
- The order is en route to the shipping location.
- The order has been delivered. (Please call immediately if you notice any defects in your product upon receipt.)
In the cases stated above, please understand that we have provided and completed a service that you specifically ordered and approved. All our products are custom made, and barring any defect in the product, the customer shall be charged in full.
