Orders & Artwork
General Questions and Answers:
Below are some of the common questions our customers ask about placing an order and artwork requirements. If you have any other questions or would like to speak with a sign specialist, please feel free to call (714) 573-9313 or (866) 267-4467.
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What is Raster Artwork? +
Raster artwork are bitmap images used for digital printing. Raster artwork is more like an image with gradients, meshes, textures, special effects, etc. that can't be read by a computer cutting blade because there are no lines or shapes defined… Read More -
Do you ship to our location? +
We ship our signs UPS anywhere in the United States. Our current shipping carrier is UPS, which offers the following shipping options: Overnight Air; 2-Day Air, 3 Day Select, UPS Ground and limited Saturday deliveries depending on your location etc.,… Read More -
What's the largest file size I can email you? +
You can upload up to 64MB file on our website! Our online website is capable to receive uploaded files 64mb or lower in size. Most files don't need to be any larger than 64mb to be output for high-quality print… Read More -
How should I give you my artwork? +
For digital printing - .pdf or .jpg; for die cutting - send .ai, or .eps. For all printing purposes an Illustrator file is preferred and in most all cases a .pdf, .eps or .ai will be the best formats for us to… Read More -
Can I order my sign over the phone? +
Yes, Absolutely! Give us a call...we'd love to talk to you! During our operating hours you will always reach a live person to help direct your call, answer your questions, obtain a quotation or product pricing and place orders. Our… Read More -
Can I use web site images for signs? +
Web site images are usually poor quality images. Web images can be great if they are high resolution, but that usually means you will have to do some in-depth online searching for acceptable hi-res images. The problem that we run… Read More -
Do I need to convert my fonts to outlines? +
Yes, converting fonts to outlines will prevent font substitution issues. In the wide world of printing there are virtually thousands upon thousands of fonts to choose from, lots of which may look the same visually, but carry a different naming… Read More -
How do I place a sign order? +
You can place an order over the phone, on the internet or in person! Our ordering process is simple and straight forward. Find the product you desire to purchase, obtain a price (via online pricing or from a simple phone… Read More -
Can I change or cancel an order? +
Ultimately, yes you can. But the sooner the better to avoid possible fees. All orders are kept open until they are approved for print production, so if you need to change your order in any way, shape or form or… Read More -
What payment options do you accept? +
We have a variety of different payment options that are accepted. Depending on how you place your order you will have a variety of different payment options. Online orders, phone orders and walk-in orders all have different payment options that… Read More -
What is the turn-around time on a sign order? +
This all depends on quantities and sign products that are ordered. (The information below is for in-house production turn-around times only. It does not include any transit times for sign orders that are shipping out from our Orange County location.)… Read More -
What is Vector Artwork? +
Vector artwork is necessary for die cutting decals, lettering, etc. Vector artwork is the preferred file for most all digital sign output. Vector files are predominantly designed on Abode Illustrator. Vector artwork is a more math based program deals with… Read More -
What happens after I order my sign online? +
First you'll receive a confirmation email confirming your sign order. This confirmation email is automatically generated to acknowledge that an order has been placed and is sent to your email address for your records. Once we receive your order you… Read More -
Are state taxes charged? +
All California orders are charged state tax. We are located and based in Orange County, California. So all orders that originate within the state of California are charged our local tax rate. California state tax will also be calculated into… Read More
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Your One Stop Sign Shop. Call us today: (714) 573-9313
